Privacy
Policy

About This Privacy Policy

This Privacy Policy explains how Gymaths ("Gymaths", "we", "us" or "our") collects and processes personal information when you visit, browse or use our website, create an account, place an order, contact us, subscribe to our communications, participate in promotions or otherwise interact with our services.

This policy is intended to provide transparency about the information we collect, why we collect it, how we use it, who we may share it with and the choices and rights that may be available to you.

Because Gymaths operates in an international e-commerce environment, certain privacy rights and obligations may vary depending on the country or region in which you are located.

Information We Collect

We may collect information about you in several ways, depending on how you interact with Gymaths.

Information You Provide Directly

You may provide personal information when you create an account, place an order, contact customer support, subscribe to marketing communications, participate in a promotion or otherwise communicate with us.

• Name and contact details
• Email address
• Telephone or mobile number
• Billing information
• Shipping and delivery information
• Account information
• Order and transaction information
• Information provided to customer support
• Marketing and communication preferences
• Information submitted through forms or promotions

Information Collected Automatically

When you browse our website, certain information may be collected automatically through your browser, device and similar technologies.

• IP address
• Browser type and version
• Device type
• Operating system
• Pages and products viewed
• Links and features interacted with
• Referring website
• Date and time of visits
• General location information
• Website usage and interaction information

Information From Other Sources

We may receive information about you from third parties where permitted by applicable law.

These sources may include payment providers, delivery and logistics partners, fraud-prevention services, advertising platforms, analytics providers, social-media platforms and other service providers that support our business.

The information we receive depends on the service involved and your interaction with that service.

How We Use Your Information

We use personal information for purposes that are necessary to operate Gymaths, provide our services, fulfil purchases and improve your experience.

• Process and fulfil orders
• Process payments and transactions
• Arrange shipping and delivery
• Provide order confirmations and updates
• Provide customer support
• Manage customer accounts
• Maintain and improve our website
• Improve our products and services
• Understand how customers use our website
• Detect and prevent fraud and abuse
• Maintain website and transaction security
• Send marketing communications where permitted
• Administer promotions and campaigns
• Comply with legal and regulatory obligations

Legal Bases for Processing

Depending on your location and the laws that apply to you, we may process personal information on one or more lawful bases.

These may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests, protect our business and customers, or where you have provided consent.

Where consent is the applicable legal basis, you may generally withdraw that consent at any time, subject to applicable limitations and legal requirements.

Orders & Purchases

When you place an order, we collect information necessary to process and fulfil that transaction.

This may include your name, contact information, billing information, delivery address, products purchased, order value, order status and relevant transaction information.

We use this information to process your order, arrange delivery, provide customer service, manage returns and refunds, communicate important information about your purchase and maintain appropriate business records.

Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method selected, your payment information may be collected and processed directly by the relevant payment provider.

Gymaths does not intentionally retain complete payment card information when that information is processed directly by an authorised payment provider.

Payment providers may process your information under their own privacy policies and terms.

Marketing Communications

Where permitted by applicable law, Gymaths may use your information to send marketing communications about products, collections, launches, promotions, events and other brand updates.

You can unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the relevant communication.

Where applicable, you may also manage marketing preferences through your customer account or our privacy or cookie preference tools.

Opting out of marketing communications will not prevent us from sending essential transactional communications relating to orders, payments, deliveries, returns, account security or other services you have requested.

Cookies & Similar Technologies

Gymaths may use cookies, pixels, tags, local storage and similar technologies to operate our website and understand how visitors interact with our services.

These technologies may be used for essential functionality, preferences, analytics, performance, security and, where applicable, advertising and personalised marketing.

Some cookies may be placed by third-party service providers that operate on our behalf or provide services used by Gymaths.

For more information, please review our Cookie Policy .

Analytics & Website Performance

We may use analytics and performance technologies to understand how visitors use our website and to identify opportunities to improve the customer experience.

This may include information such as pages visited, interactions with website features, traffic sources, device information and general usage patterns.

Analytics services may process information according to their own privacy policies and applicable contractual arrangements.

Advertising & Personalisation

Where applicable, Gymaths may use advertising and marketing technologies to measure campaigns, understand customer interests and deliver more relevant advertising.

These technologies may allow information about interactions with our website to be associated with advertising platforms or other marketing services.

The availability of advertising preferences and opt-out mechanisms may vary depending on your location and the platform involved.

How We Share Information

We may share personal information with third parties where necessary to operate our business, provide services, fulfil transactions or comply with legal obligations.

These parties may include:

• Shopify and website technology providers
• Payment processors
• Shipping and delivery partners
• Customer support providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security providers
• Professional advisers and service providers
• Government authorities or law-enforcement bodies where legally required

We do not sell your personal information simply because you visit or purchase from our website.

Shopify & Service Providers

Our online store is powered by Shopify. Shopify provides technology and infrastructure that helps us operate our online store and process customer transactions.

Information processed through Shopify may be subject to Shopify's own privacy practices and applicable terms.

We may also use other service providers to support functions such as payment processing, fulfilment, shipping, analytics, marketing, customer service, fraud prevention and website security.

International Data Transfers

Gymaths operates as an international e-commerce business. As a result, personal information may be processed or stored in countries other than the country in which you live.

Where personal information is transferred internationally, we seek to use appropriate safeguards where required by applicable privacy laws.

The specific safeguards applicable to a transfer may depend on the countries involved and the legal requirements that apply to the relevant information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including the nature of the information, why it was collected, whether we need it to provide services, whether it is required for legitimate business purposes and whether applicable law requires us to retain it.

When information is no longer required, we may delete, anonymise or otherwise securely dispose of it where appropriate.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service, transmission method or storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and should contact us promptly if you believe your account has been accessed without authorisation.

Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have certain rights concerning your personal information.

Depending on the applicable law, these rights may include:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of certain information
• The right to request restriction of certain processing
• The right to object to certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to receive certain information in a portable format where applicable
• The right to opt out of certain marketing activities

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

How to Exercise Your Rights

If you would like to make a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.

To protect your information, we may need to verify your identity before completing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

Marketing & Cookie Preferences

You can manage certain marketing and cookie preferences through the tools made available on our website.

You may also unsubscribe from promotional emails by following the unsubscribe instructions included in those communications.

Please note that changing your marketing preferences does not necessarily prevent all communications from Gymaths. We may still send transactional or service communications where necessary.

Children's Privacy

Our website and services are intended for general audiences and are not knowingly directed toward children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review and address the situation.

Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

If you follow a third-party link, you will leave the Gymaths website. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, legal requirements or privacy practices.

When we make changes, we will update the "Last Updated" date displayed at the beginning of this policy.

We encourage you to review this page periodically to remain informed about how Gymaths handles personal information.

Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right or have a concern about how your personal information is handled, please contact us.